5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any seller that a property manager usually hires. If you hire a painter, then you can see whether or not they do their tasks by looking at the walls. But when you hire a security guard business, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it is crucial to implement a system of verification and quality management to ensure that issues connected with the lack of doing these tasks don’t start to happen.
In this guide we’ll talk five (5) easy actions to enhancing your security guard service and achieving what you imagine as your perfect keyholding Enfield.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and ask yourself does it look decent.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb method to display if the protector is a good match for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This first conversation can tell you a lot about what to expect from this guard and it provides you a chance to ask a different guard if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• How long is each officer trained?
• How long does the security firm double bank? (Double banking is the process of having a seasoned guard working in precisely the same time as the new guard.)
Determine the response to every one of the questions and make certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their work isn’t important and they start to find themselves as not as a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards must make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your property. These monitoring systems permit the security guard business to monitor the time and log the activity of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the security guard provider provides a method of earning certain that each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your security while you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be sure that the adviser isn’t actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.